Exam access
Learn how to find assigned exams, understand exam status, start a new assessment, or resume one already in progress.
Open exam portal
Student support
How can we help you?
Find quick answers for login problems, exam access, password setup, results, certificates, and other student portal concerns.
Help categories
Choose the area where you need assistance.
Each section covers the most common student questions and points you toward the correct next step.
Login and account access
Get help with your registered email, role selection, account access, or problems signing in to the correct dashboard.
Go to loginPassword support
Set or create a secure password, fix password mismatch errors, and understand the password-strength requirements.
Set your passwordResults and performance
Understand exam scores, completed and passed statuses, performance information, and when results become available.
View your dashboardCertificates
Find certificates for eligible passed exams and learn where to open, review, or download available completion documents.
Check certificatesTechnical issues
Get assistance with browser problems, mobile display issues, interrupted submissions, or unexpected portal errors.
Contact support
Frequently asked questions
Quick answers to common student questions.
Confirm that you signed in with the correct email and selected
the correct role. The exam may also not have been assigned or
opened yet. Contact support if the exam should already be visible.
Use the Set Password page from the login screen. Enter your
registered email, create a strong password, confirm it, and
return to the login page.
When the exam status is In Progress or Pending and the exam is
still available, use the Resume button from your dashboard.
Sign in and open your student dashboard. Completed exams show a
result action, while eligible passed exams display a certificate action.
Do not repeatedly refresh the page. Confirm your internet
connection, capture the error message or screenshot, and
contact support with your email and exam title.
Still need help from the support team?
Send us the issue, your registered email, the exam title, and any error message you received so we can assist you more effectively.